Dairyland Insurance
Reviews and Complaints
Unauthorized withdrawals from account
Denied claim even though their policy holder at fault
DO NOT GET
DAIRYLAND INSURANCE IS A JOKE AND NEED TO BE CLOSED!!!
Dairyland - Lied about Refunding $$
I spoke with Shannon on 9/20/11 after mistakenly making a $397.44 payment. Yes, it was my mistake, but I called in hopes of rectifying it.
I asked that Shannon please cancel the payment. She said she could not cancel it, but she could refund it. She gave me confirmation # of 2221JJ and told me that number confirmed the refund, and it could take up to 5 days. She kept saying that I had to call back to give her a different amount, but I told her I did NOT want to call back, I wanted the refund processed at the full amount.
That is when I was given the confirmation number, which ended up not confirming anything but the notes she decided to put re: our phone call.
I called back today to make sure the refund was processing, and got Evelyn. She told me she saw no refund on my policy. I told her my confirmation number and told her who I spoke with. She put me on hold for close to 15 minutes and when she came back, she said she would process the refund.
I asked why it had not been processed when I spoke with Shannon. She transferred me to a supervisor and she was not any help at all. All she did was recite back to me the notes Shannon had written.
I have decided not to renew when my policy expires. The customer service reps are rude and lie.
Would not pay a dime unless I admitted fault.
I finally settled for less than the car was worth just get it over with. Live and learn.
Wish I had heard about \"Cerberus\" earlier. I would have checked it out.
My insurance company told Dairyland their driver was 100% at fault and denied all claims. They didn't fight it, but when I tried to get money for damages (I didn't carry collision, so it was up to me to pursue it) they insisted that I admit 60% fault before they would even discuss money. After weeks of this I told them I was going to court, so they made an offer --much less than the car was worth, but I was in desperate need of transportation and just wanted to get it done with-- after I accepted that, they called back and said they wouldn't honor that offer and made a lower one. Stupidly I accepted it (desperate).
They finally sent me a check ( a week later than they said they would) for more that $500 LESS than what they had agreed to in writing! I'm renting a car and taking them to court for the entire cost of the car plus the rental and all the extra driving I had to do to get my family to work this summer. My advice is DON'T BE NICE.
Sue them immediately and you might get something. DON'T expect them to give you anything without a fight.
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Verified Reviewer | Washington, District Of ColumbiaDairyland Insurance Company Takes Advantage of Consumers
Dairyland lied to mva
Will not pay the claim thay agreed to.
Dairyland paid for an accident, when he actually hit Me! Now my rates went up
They Don't pay motorcycle claims
Will not settle claim
My car was struck head on, left of center, on 9/3/10 by a Dairyland insured driver when the driver locked up the brakes and Dairyland still will not settle the claim. They are only offering 65% of damage when the state police report CLEARLY states their client was 100% at fault.
Lower than lowlifes! The agent NEVER answers the extension and rarely returns the repeated phone calls. They twist the information presented to their advantage.
Be extremely cautious of how you word answers to questions. They will twist the answers to benefit them and claim they are not 100% at fault.
Dairyland Insurance Sucks
Failure to launch
Took payment and then cancelled insurance without notice
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I had a very similar issue. A dairyland carrier backed into my car while on the phone.
She admitted fault but, not report could be filed since it was a private lot. Now dairyland is saying since my horn was not sounded, even though my car was stopped, and put into reverse, that now I am also at fault. They also now have a mysterious witness just like in your case.
There were no witnesses that were at the scene. .
After Dairyland Insurance Company initially denied my claim stating my account of the accident in which my vehicle was totaled, the company finally admitted their client was at fault. My insurance carrier's subrogation department was able to obtain the amount paid me for the loss of my vehicle from Dairyland Insurance but as expected, Dairyland refunded only a portion of my $500 deductible. The use of highly questionable tactics by that company apparently keeps them in business.
After initially denying my claim in which my vehicle was totaled by a Dairyland Insurance Company client, the company contacted me offering to discuss "possible" liability by their client. An estimator was sent by Dairyland who told me my vehicle could be repaired at a cost of $5200.
I knew this was false as my vehicle sustained so much damage any attempted repair would be foolish.
The dealership body repair manager stated Dairyland Insurance only insures high risk drivers with extremely poor driving records and as such highly questionable tactics must be employed to keep the business intact. My recent involvement with them verified that statement.